Collection of Personal Information:
We may collect personal information from you when you:
- Make a booking for our hotel services
- Use our website or mobile app
- Contact us with inquiries or requests
- Participate in our loyalty programs or promotions
- Subscribe to our newsletters or marketing materials
The personal information we collect may include:
- Your name, email address, mailing address, and phone number
- Your payment information, including credit card details
- Your travel itinerary and preferences
- Your loyalty program membership information
- Your location data and IP address
- Your feedback and other information you provide to us
Use of Personal Information
We may use your personal information for the following purposes:
- To provide our hotel services to you, including processing your reservations and payments
- To communicate with you, respond to your inquiries or requests, and provide customer support
- To administer our loyalty programs and promotions
- To send you newsletters and other marketing materials that may be of interest to you
- To improve our services and personalize your experience
- To comply with legal obligations and protect our rights and property
Sharing of Personal Information
We may share your personal information with:
- Our affiliated companies and service providers who assist us in providing our services to you
- Our marketing partners who help us promote our services
- Third-party vendors who provide us with services, such as IT support, payment processing, and data analytics
- Government authorities and law enforcement agencies when required by law or to protect our rights and property
- We do not sell or rent your personal information to third parties for their marketing purposes.
Security of Personal Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, such as encryption and secure servers, to protect your personal information.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Retention of Personal Information
We retain your personal information for as long as necessary to provide our services to you and to comply with legal obligations. We may also retain your personal information for a reasonable period of time after you have stopped using our services, for the purposes of fraud prevention, audit, and dispute resolution.
You have the right to access, correct, or delete your personal information that we hold. You also have the right to object to the processing of your personal information and to withdraw your consent at any time.
To exercise your rights, please contact us using the contact information provided below.